Technical Support Representative
Royal Cargo
- Parañaque, PhilippinesRoyal Cargo Bldg. Sta. Agueda Avenue, Pascor Drive, Parañaque City, Parañaque, Metro Manila, PhilippinesParañaqueMetro ManilaPhilippinesPhilippines
- 15,00 PHP - 16,00 PHP / monthPHP151615MONTH
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
The role of Technical Service Representative is to provide technical support to customers by researching and answering their questions or troubleshooting their problems. The candidate must be able to provide step-by-step solutions via IM, email or phone if necessary, to ensure proper disposition of their concerns.
DUTIES & RESPONSIBILITIES
- Provide answers to clients by identifying their problems; researching the answers; and guiding them through corrective steps.
- Improve system performance by identifying problems; recommending changes.
- Logging and keeping records of customer queries
- Analyzing inquiries and concerns received to be able to spot trends and underlying problems.
- Compile reports and/or feedback on overall customer satisfaction
Trình độ tối thiểu
SKILLS & COMPETENCIES REQUIRED:
- Ability to asses each customer’s IT knowledge levels.
- Good analytical and problem solving skills.
- Have an in depth understanding of software and equipment being used by the customer.
- Good interpersonal and customer care skills
- Detail-oriented and customer-focused
- Knowledgeable/experienced in handling Apple products
BASIC QUALIFICATIONS:
- Excellent conversational English skills
- Internet savvy
- Previous technical support and/or logistics operations experience is a plus.
Kỹ năng cần thiết
- SAP
- HTML
- Silverlight
- iOS
- Java
- Windows Mobile
- DirectX
- ASP.NET
- Software Testing
- JavaScript
- CSS
- MS Office
- Mac OS
- Adobe Flash
- Linux Server
Khóa học ưa thích
- Information Technology
- Computer Science
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Royal Cargo Bldg. Sta. Agueda Avenue, Pascor Drive, Parañaque City, Parañaque, Metro Manila, Philippines
- Ngành nghề
- Package / Freight Delivery
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.royalcargo.com
Về Royal Cargo
ROYAL CARGO is a versatile leader in the dynamic industry of cargo transportation having been offering complete transport services that include customs brokering, comprehensive air and sea freight forwarding, as well as third party contract logistics, integrated transport for projects and international and domestic courier services.