Service Desk Specialist
Roche (Philippines), Inc.
- Taguig, PhilippinesFort Bonifacio, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2016-12-31T16:00:00+00:00Miêu Tả Về Công Việc
The Service Desk Specialist is responsible for the over-all IT user service operation.
- Will act as Single point of contact for end users providing customer focused support of incidents including hardware, software, infrastructure and Roche Business Application. Will be point of contact for Pharma end users providing customer focused support of requests, including user account, hardware and software requests.
The Service Desk Specialist will also ensure that all services are delivered to agreed service level and ensure the return of the agreed service operation after an incident /change as quickly as possible.
Trình độ tối thiểu
- Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent.
- Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
- Candidate must have good knowledge of the ITIL Incident Management process in an IT service delivery environment.
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- One Full-Time position available.
Kỹ năng cần thiết
- iOS
- Computer Networking
- Incident Management
- Computer maintenance
- Computer Repair
- Computer Troubleshooting
- Computer Hardware Troubleshooting
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Fort Bonifacio, Taguig, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
Về Roche (Philippines), Inc.
As an innovation-driven global healthcare leader focused on diagnostics and pharmaceuticals, Roche aims to make a real difference in people's lives by providing products and services for the prevention, diagnosis and treatment of disease. Today, F. Hoffman-La Roche LTD, or simply Roche, is the global market leader in diagnostics and a leading supplier of prescription medicines in selected therapeutic areas such as oncology, virology, transplantation. In the Philippines, Roche (Philippines) Inc. has gained the reputation of excellence in healthcare and has established a permanent share of the rapidly expanding pharmaceutical markets, is a consistent leader in the diagnostics sector and rank among the top corporations in the country.