Infrastructure Manager  

• Manage all Retail infrastructure, including head office, data center, cloud and store infrastructure.
• Understand and deliver to all Retail network and data requirements.
• Ensure all infrastructure adhere to any and all Retail IT compliance requirements.
• Manage and develop the Retail Infrastructure team.
• On-time and accurate delivery, tracking and coordination of all IT services, maintenance and support needed by all business units.
• Manage multiple vendors, whilst developing strategies to improve SLA and performance.

Essential Functions:

• Evaluates available technologies and architecture adequate for Retail industry/organization business needs..
• Interface with management and vendors to design and implement new solutions to meet business objectives.
• Ensure that Service Level Agreements (SLAs) are met.
• Deliver business results using IT solutions that are cost effective and logical.
• Review and evaluate third party service providers on a regular and periodic basis and ensure that their over-all performance is within its goal and objectives.
• Performs and implement "Performance Improvement Program" by coaching employee who is below average, counselling employees with behavioural problem and mentoring high potential employees.
• Design, develops and recommend appropriate training program for the Team that will further enhance and hone their technical competencies.
• Helps screen qualified applicant in accordance with the company's policy and guidelines in selection and staffing.

1. Educational requirement:

Bachelor’s/College Degree in any of the following discipline:

• Accountancy/Finance/Management Engineering
• Computer Science/Information Technology, Science & Technology

2. Work experience and competencies / Skills requirements:

A. Must have at least five (8) years’ experience in the following:

• AWS Cloud Exposure is ADVANTAGE.
• Hands-on experience in various IT technologies relating to Retail including, but not limited to Network, Systems (Servers, Virtual Machines, NAS/SAN Storage, Cloud Infrastructure, etc..
• Experience and extensive knowledge in technology solutions for Retail and other similar industr.
• Deep knowledge or experience on interoperability and integration of various ERP systems, network and cloud deployment.
• Experience in financial forecasting/budgeting and allocations of IT cost and allocation.
• Strong interpersonal and communications skills and the ability to work effectively within a complex organization.
• Ability to gather data, compile information and prepare reports and create professional presentation materials for projects and documentations.
• High level of expertise in O365, and other productivity tools.
• Ability to work weekends and various shifts as required/needed.

B. With Project Management skills

• General knowledge in managing and implementing Enterprise wide IT systems roll-out/improvement/enhancement projects that involves various groups and system owners.