Service Delivery Officer
RICOH ( Philippines) Inc.
- Makati, Philippines349 Ground floor, OPPEN Building, Senator Gil Puyat Avenue, Makati, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- 27.000,00 PHP - 35.000,00 PHP / monthPHP270003500027000MONTH
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2019-12-26T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Monitors and manages all facets of the Managed Document Services (MDS) and Manage Print Services (MPS) program at customer location
- Analyzes all data to ensure that RICOH performance standards are maintained and customer requirements (contracted service levels) are consistently met (SLA KPI)
- Communicates and works directly with Customer's IT department including senior IT leaders
- Recommends asset configurations to Sales and Customer
- Works independently to rationalize the Customer fleet and drive towards the Business Process Optimization opportunities
- Engages RICOH and/or third party resources to provide proactive maintenance, as well as ongoing maintenance to ensure Service Level Agreements are met
- Supports Postsales / Presales Support with implementation of the MDS solution.
- Monitors and manages Call/Support Center activity to ensure service response requirements are met
- Responsible for coordination, tracking and reporting machine moves, machine removals, and new machine installations
- Assists with end user training for equipment installations
- Tracks machine lease expiration and/or projected end of service life dates, as required
- Manages the collection of periodic meter readings, including review and validation
- Liaison for the customer in all matters concerning the fleet
- Engages with customer's facilities team, IT group, etc. to ensure proper implementation and post-installation support is provided
- Conducts periodic customer satisfaction surveys to include Key Contact and End User surveys. Provides summary, analysis and action plan for all survey results
- Analyzes fleet utilization to ensure that each machine's capabilities match the requirements of its actual use. Recommends ongoing fleet optimization through machine deployment, machine replacement, user training, etc.
Trình độ tối thiểu
- Candidate must possess at least Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Business Studies/Administration/Management, Marketing, Mass Communications or equivalent.
- At least 3 Year(s) of working experience in the related field is required for this position.
- Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Sales - Engineering/Technical/IT or equivalent.
- Required Skill(s): ITIL Foundation Certified, Service Delivery, Customer Service, Sales
Đặc quyền và lợi ích
Retirement Benefit Plans
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Kỹ năng cần thiết
- Sales and Marketing Knowledge
- Customer Service
- Technical Skills
Khóa học ưa thích
- Information Technology
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Senator Gil Puyat Avenue, Makati, Philippines
- Ngành nghề
- Computer/Information Technology (Hardware)
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.ricoh.com.ph/
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Về RICOH ( Philippines) Inc.
Ricoh is one of the worlds's leading suppliers of office automation equipment, including copiers, facsimiles machines, data processing systems, and related supplies. Ricoh is also renowned for its state-of-art electronic devices and photographic equipment.