Patient Support Specialist
Remedy Skintech, Inc.
- Makati, PhilippinesLane S, Post Proper Northside, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Bán thời gianPART_TIME
Đã hết hạn 4 months ago
2023-12-24T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
Remedy is looking for a Patient Support Specialist to join our team! You will be at the front-line of Remedy and will provide chat-based support for Remedy’s patients and customers.
Key Responsibilities:
- Handle, triage and answer inbound customer messages on our social media, text, and web channels
- Monitor, track and report daily volumes of inquiries, appointments and completed bookings
- Build and maintain the knowledge base so we have a standard response for common inquiries
- Reach out to patients who have complete treatments to solicit Google Reviews
- Assist in optimizing the patient journey to ensure we have a seamless booking experience across all of our channels
Trình độ tối thiểu
- At least 1 year experience in customer service or virtual roles.
- Proficient with social media platforms (Instagram, Facebook, Google Reviews) and online tools (Notion, Google Workspace)
- Excellent English verbal and written communication skills
- Passionate about skincare
- Empathetic and problem-solving mindset
- Extremely organized and great time management
- Amenable to work on weekends
Đặc quyền và lợi ích
Work from Home
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Performance Bonus
Paid Vacation Leave
Kỹ năng cần thiết
- Chat Support
- Customer Service
- Communication Skills
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- One Uptown Residence, Lane S, 1634 Makati, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.remedy.ph
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Về Remedy Skintech, Inc.
Remedy is a dermatology technology company focused on treating acne, which is one of the most common skin conditions worldwide. Remedy seeks to be the trusted innovative acne solution.
Founded by tried and tested professionals in dermatology and tech, we are grounded in experience, expertise and continued innovation in the marriage of both fields.
We pride ourselves in developing reasonably priced high quality dermatological solutions, because we believe that everyone deserves long- lasting confidence in themselves.