IT Support Role  

We are seeking a Fresh Graduate/Entry Level IT applicant for a Junior IT Support Engineer role to join our growing team! You'll have to be a fast learner, can quickly adapt, be able to think outside of the box and handle phone calls to remotely help our clients based in Australia.

We will be providing on the job training and future certifications Microsoft Office365 and other cloud technologies.

You will be working for an established Australian IT Company. We, currently work with over 200 Australian small businesses providing IT support across Microsoft Office365/Security and other cloud technologies.

Responsibilities:

Ticket Resolution:

• Compliance to the Company’s Service Delivery Guidelines, Policies & KPIs
• Resolve service tickets in line with existing service level agreements with clients
• Contact client to request further clarification or additional information as requested
• Setting expectation during the ticket life cycle

Technical Support:

• Resolve 1st level technical issues in accordance to best practices and guidelines of service delivery
• Provide ‘fix on first call’ to customers
• Manage lifecycle of service tickets in line with established service level agreement with clients
• Relay vital technical information to clients by phone, email, or ConnectWise
• Utilize internal resources in troubleshooting issues
• Other Ad-hoc tasks as required

Why Join Us?

• Normal operation hours: 6am to 3pm or 8am to 5pm in Eastwood City
• Generous Salary, Benefits and HMO included
• Regular team events and social culture
• Fast career and salary advancement
• Opportunity for fast promotion

Fixed Weekends Off!

• Ability to communicate well in English orally and in writing
• Excellent organizational skills and flexible working capacity
• Confidence interacting with clients of all nationalities
• Willingness to grow in the role and learn new skills on the job