System Administrator
Practice Protect Australia Pty Ltd
- Quezon City, PhilippinesEastwood Avenue, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 5 years ago
2019-05-29T14:00:00+00:00Miêu Tả Về Công Việc
About the role
We are seeking a Software Support Engineer to assist business customers in configuring and training them to use our security software products.
A support software engineer serves primarily to address technical issues relating to software implementation, function and cloud application loaded in our security software product. They resolve customer queries or problems and create product problem reports and troubleshooting documents for each issue.
About the company
You will be working for an established Australian IT Company supporting a security software trusted by thousands of Australian Accountants to manage passwords, control access and protecting data online.
Learn more about the product: https://www.practiceprotectonline.com/
Job Responsibilities
- Successfully deploying Software products to clients to ensure usage of the products
- Listen to client feedback and train accordingly with the goal being increased usage of software products
- Conduct Implementation and client training sessions to educate and assist with software products
- Provide post-implementation support and change requests to end users as needed
- Maintain Process documentation & report process challenges
- Resolve issues encountered during deployment and escalate complex problems in a timely manner
- Other Ad-hoc tasks as required
Why Join Us?
- Normal operation hours: 6am to 3pm or 10am to 7pm in Eastwood City
- Generous Salary, Benefits and HMO included
- Regular team events and social culture
- Fast career and salary advancement
- Opportunity for fast promotion
Trình độ tối thiểu
- Strong communication skills both verbal and written
- Impeccable physical presentation
- Confidence interacting with clients of all nationalities
- A technical mindset and a strong understanding of SaaS software
- Willingness to grow in the role and learn new skills on the job
- Resourcefulness to use the tools provided by the company
- Ability to work flexible schedules outside normal business hours when required
- Office 365/G Suite
- Active Directory Knowledge an Advantage
- Microsoft Server Knowledge an Advantage
Đặc quyền và lợi ích
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Free Lunch or Snacks
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Kỹ năng cần thiết
- Computer Networking
- Computer maintenance
- Active Directory
- Computer Repair
- Computer Troubleshooting
- Computer Hardware Troubleshooting
- Computer System Administration
Khóa học ưa thích
- Information Technology
- Computer Science [Software Technology]
- Computer Engineering
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Eastwood Avenue, Quezon City, Metro Manila, Philippines
- Ngành nghề
- IT and Software
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
- Trang web
- http://www.practiceprotect.com/
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