Supervisor, Membership | Marketing Department  

To conceive, plan, implement and oversee membership activities

Duties and Responsibilities

• Oversees membership enrolment and analyzes members’ data according to regions, ranks, and take home pay (THP)
• Ensures high membership retention rates through conceptualization and implementation of a successful membership services program that translates to positive overall member experience
• Maintains good working relationship with PNP organizations and other sectors
• Provides professional and high level quality service and assistance to members
• Conducts information drive and field service operations among existing and potential members to introduce and enhance knowledge about PSMBFI products and services
• Taps new markets and convertspotential clients into members
• Monitors REO operations and activitiesthru FSO reports including data on membership enrolment and retention as well as distribution of membership certificates and checks
• Consolidates data on expected enrolment and attrition from target markets toproject yearly membership that ensures company’s steady strategic growth
• Assists Department Manager in planning yearly programs and activities of the Membership Section
• Oversees daily work and activity of staff
• Performs other related functions as directed by superior

Key Organizational Relationships

• Reports directly to the Manager, Marketing Department
• Directly supervises the Membership Relations Specialist and Membership Assistant

• Bachelor’s degree in Marketing, Business Studies, Advertising or any related course
• Preferably with MBA or related post-graduate degree
• With 2-4 years related working experience
• Proficient in MS Office applications
• Strong analytical, composition, prioritizing, and people-management skills
• Ability to make sound decisions and maintain confidentiality
• Excellent written and oral communication skills