Quality Assurance Analyst
Propel RC
- Pasig, PhilippinesExchange Road, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2016-12-04T15:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
Quality Assurance Analyst is responsible for the following
- Devise procedures to inspect and report quality issues
- Monitor all operations that affect quality
- Appraise customers’ requirements and make sure they are satisfied
- Facilitate proactive solutions by collecting and analyzing quality data
- Review current standards and policies
- Keep records of quality reports, statistical reviews and relevant documentation
- Facilitate coaching and training to lacking agents
- Develop Quality Metrics and implement metrics
- Ensure or maintain agent performance levels
Trình độ tối thiểu
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills
- At least 2 years experience in Quality Assurance in the Call Center Industry
- Bachelors of Communications/Human Resources/Business Management
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Exchange Road, Pasig, Metro Manila, Philippines
- Ngành nghề
- Consumer Electronics
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.propelrc.com
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Về Propel RC
Propel is one of the leading manufactures and retailers of radio controlled toys and technology products.