Wordpress Support Engineer  

As part of our Wordpress Support team, you will be working closely with our clients’ customers to help them solve technical problems and answer product related questions.

You will also be tasked with reporting bugs and communicating with the development and marketing teams of the respective clients about the types of issues customers typically experience, what features they request and what kind of questions they have.

Minimum Qualifications

• Fluent written communication in English with excellent spelling, punctuation and grammar.
• A desire to learn and continuously improve.
• Basic knowledge of Wordpress, e.g.:
  • The difference between a post and a page
  • How to add widgets to a sidebar
  • How to change theme and install plugins
• Basic knowledge of HTML & CSS
• The ability to get familiar with new software and functionality quickly, without the need for a lot of instruction.

Preferred Qualifications:

• A thorough understanding of WordPress, e.g.:
  • How to modify the permalink structure
  • How to install a plugin via FTP
  • How to add custom code to a theme or plugin
• Basic knowledge of HTML, CSS, PHP and javascript (no development skills needed, but a basic understanding of how these languages interact to make websites work is very useful).
• Previous customer support experience
• A portfolio of Wordpress websites that you have built or managed.