Control Tower Manager  

Manager in charge of all aspects of the Deliver-EZ program in the Philippines. The Manager working for Penbrothers but taking specific direction from the Leadership of Deliver-EZ in the USA. The Manager will have overall responsibility for the cost budget, the service key indicators and continuous improvement of the Deliver-EZ business and specifically the Operation in the Philippines. Along with the oversight of the Control Tower operations of Deliver-EZ, this Manager will also support the management of the Finance and Accounting backroom function of PenBrothers staff working on the Deliver-EZ program.

Primary Responsibilities

• Lead interface between Deliver-EZ and Penbrothers
• Management, development and control of SOP's
• Manager of business continuity Plan
• Manager of emergency communication
• Manager of control tower Operations
• Manager with Operational oversight of F&A Depart.
• Manager Deliver-EZ site Maintenance / Repairs
• Manager of Deliver-EZ site Security
• Manager of Continuous operations performance
• Distribution of Dashboards / performance reporting
• Manager of Customer Chat / Service interface
• Managing all staff working for PenBrothers support Deliver-EZ
• Support Employee Preformance activities

Minimum Qualifications

• 5 to 10 year progressive management experience with labor force of > 50 staff
• Successful working in a high level customer service environment
• Has a working knowledge of e-commerce / final mile logistics
• Experience in Security
• Has Experience in Maintenance & Repairs
• Equalivant to 4 year USA University Degree (USA Master Degree equivalent would be bonus)
• Education or equivalent work experience in Logistics Field or Business Administration or
• Education of equivalent work experience in Industrial Engineering Field

Preferred Qualifications

• Strong English communication skills
• Proven ability to manage Profit and Loss
• Reporting including root cause analysis
• Employee training abilities and skills
• Customer first mentality
• Reliability, and committed to highest level of integrity
• Leadership ability to work remotely with US Base HQ Org.
• Orientation to details.