Hospitality & Operations Manager  

About the Role:

• We are bridging the hospitality industry and the co-working/co-sharing industry!
• We are looking for a talented and passionate Hospitality and Operations Manager, that will increase the community spirit by creating a better environment, more events, and by reducing PB’s cost.
• This full-time position is based in Legazpi, Makati, and will report directly to the Management.

Goals and Objectives:

• Support the Management team to:
• Create a collaborative community environment amongst PB’s members through events and building relationships between members
• Maintain 100% occupancy and achieve target sales goals
• Ensure that offices are fully operational and processes are running smoothly
• Drive growth and promotion of our service offerings

Duties and Responsibilities:

• Work on community initiatives designed to develop connections between members, including member introductions, curating events, and event follow-ups
• Create strategic initiatives to make our common spaces more financially sustainable and more attractive and convenient forSt our community
• Assist members with billing and manage reservations through in-house billing system, checking invoices, and managing late fees and evictions
• Schedule and assist with move ins and move outs, preparing, and distributing welcome packets
• Generate leads to BD and conduct tours to reach sales goals and work towards/maintain 100% building occupancy
• Engage in the larger city community by representing Penbrothers in various events and networking functions
• Run the offices operations and maintenance to ensure highest level of member experience, including:
• Conducting building walkthroughs
• Helping members access conference room booking and equipment
• Troubleshooting printing, internet, and phone requests
• Ensuring cleanliness and tidiness of all PB offices
• Manage the front office operations and procedures of PB
• Help report daily, weekly and monthly progress of your building and community
• Expense management

• Graduate with a degree in Hotel Management, or any related course
• Customer service and/or hotel management experience required
• Must have strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Strategic and project management skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Passion and understanding for entrepreneurial communities
• Proficient in basic computer skills