Team Lead | Night Shift  

• Manage and lead a team of 10-25 employees
• Support Travel Support Team and employee management which includes coaching, mentoring and training, and at the same time keeping the Director of Travel Support updated on the team’s performance
• Communicates concerns and policies among management and team members.
• Assists Travel Support Team with hiring processes and new team member training
• Conducts bi-weekly team meetings to update team members on best practices and continuing expectations.
• Mentoring and Training of the travel support team based on QA findings ●
• Daily team huddle to share overall direction for the shift

• Have spent 3 to 5 years of your career managing employees
• Graveyard shift
• Have a good working knowledge of international and domestic flights, hotel booking and ticketing
• Great at managing people, and have proven skills in leadership
• Amenable to work schedule rotations, including working on holidays
• Interviewing, Hiring and Recruitment Skills
• Employee Training Experience, Customer Service Skills
• Product Knowledge in the Travel Industry is a plus!

Night Shift!