Service Consultant and Design Specialist  

As a Service Consultant and Design Specialist at DesignCrowd, you will focus on providing support to DesignCrowd’s global customer base, particularly those using our Logomaker and design services.

• Contact customers who have purchased our Logomaker or Services and collect necessary information to customize the products.
• Prepare and deliver files to customers who have purchased our Logomaker Services.
• Work on required revisions from customers where necessary in order to ensure they are satisfied with the product.
• Handling inbound emails and calls regarding our products and services.
• Handling inbound emails and calls from Designers needing assistance.
• Participate on sales activities to up-sell/cross-sell printing customers to other products and services.
• Help improve DesignCrowd’s products and services by identifying improvement opportunities from feedback that you’ve received from clients.

• You must hold a university degree
• 1-2 years related work experience is preferred
• Knowledge of graphic design software (i.e. Adobe Creative Suite)
• Outstanding English language skills (written and verbal) are required.
• Prior experience in Customer Support and Sales is a plus!