Technical Support Specialist (Wordpress)  

Based in Makati, the successful candidate will pursue the company-wide goal of solving the problem of customer support for businesses that create themes & plugins for WordPress.

What can we offer you…

• An intensive four-week training program to bring you up to speed
• A modern, open-space office environment and equipment
• A good team culture, which encourages respect, integrity, friendliness, and enjoyment
• A framework for continuously developing new & existing skills
• Team building activities and fun trips away

Duties & Responsibilities:

• Communicating with customers via any of the following: helpdesk, online chat, email, forum.
• Logging into customer websites and figuring out the cause of any problems they have
• Offering technical solutions & explanations in a way so that a non-technical person can understand
• Documenting software bugs and improvements so that developers can easily understand and work on them
• Focusing on developing your skills, with an aim to improve a little bit each day (Kaizen)

To do this job, you will need the following…

• Excellent written English communication
• Proficiency with WordPress
• Experience with HTML & CSS

To join this company, you will need the following:

• The desire to learn and develop skills, every day
• The persistence to see a challenge through to the end, even when it gets tough
• The discipline to take customer support as seriously as we do