Customer Support (Back Office)  

• General
  • responds to event issues in a timely fashion
  • liaise with colleagues via available communication channels and on email in a speedy and accurate manner
  • strives to ensure a high customer satisfaction level always
• Event Fulfillment
  • monitor and analyze event data in real time
  • proactively research for data and statistics via available reference sites
  • timely and accurate entry of data into the system
• Event Setup
  • ensure that event details are entered correctly into the system
  • reviews previously created events and updates details when needed
• Event Audit
  • review all resulted events
  • gather event data that will be relevant for future improvement
  • report any errors in the event

The job description above is intended to convey information essential to the understanding of the scope of the position and it is not intended to be an exhaustive list of duties, responsibilities or working conditions associated with the position.

• College degree is an advantage but not prefered
• Good communication and presentation skills
• Excellent problem-solving skills
• Sports knowledge is an advantage
• Detail oriented, analytical and proactive
• Computer literate, microsoft excel skills is a plus
• Excellent verbal and written communication
• Resourceful and can work with different teams
• Amenable to changing of schedules and able to work on holidays, if needed
• Positive attitude and happy mind