Head of Customer Growth
Pawoon
- South Jakarta, Indonesia16th, Jalan Professor Doktor Satrio, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đã hết hạn 5 years ago
2019-07-12T17:15:40.353951+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Set the overall vision and strategic plan to maximise customer success
- Ensure that a implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders
- Provide proactive support to clients by helping them to increase adoption, improve utilisation and take responsibility for minimising churn and ensuring renewal
- Provide ongoing support to clients, responding to their queries
- Drive upselling and revenue expansion in conjunction with the sales/account management team
- Recruit, nurture and inspire a superstar customer success team
- Play a primary role in shaping the product roadmap based on customer feedback
- Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
- Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
Trình độ tối thiểu
- Minimum of 4 years sales/customer success/account management experience, ideally within a Start-up/ financial services environment
- Experience in managing and nurturing a team
- A true passion for customers - fanatical about getting them the right outcomes and becoming their advocate
- Passionate, proactive self-starter that is self-directed and able to solve problems and execute independently
- Strong team spirit and able to work effectively in collaboration with others, coordinating across teams and building consensus
Đặc quyền và lợi ích
Flexitime
Transportation Allowances
Medical / Health Insurance
Maternity & Paternity Leave
Kỹ năng cần thiết
- Performance Management and Coaching
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- 16th, Jalan Professor Doktor Satrio , South Jakarta, DKI Jakarta, Indonesia
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
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Về Pawoon
Pawoon (founded in 2014) is a technology company based in Jakarta, Indonesia. It offers cutting-edge cloud-based point of sales (POS) solution for Small to Medium Enterprises (SMEs). Pawoon aims to provide a best-in-class platform for managing SMEs' business in an efficient, productive and simpler way.
Through technology, Pawoon believes that every business can achieve their success by innovating and becoming more than just a POS tool for more than 16 Million SMEs in retail industry.
We are offering excellent opportunities for creative, dynamic and ambitious people while developing their talents and career. Be part of our challenging and exciting road of Indonesia SMEs revolution with technology.
What’s it like working at Pawoon?
We exist with the mission to help small businesses to grow and be more productive. Working at Pawoon is a fun yet challenging experience, where you will learn to experience first hand, what it is like to deliver a product that has meaningful impact to the economy and life in general.
Our team is diverse and very well-versed in their respective fields. All are committed to achieve the same goal of empowering millions of Small Businesses.
You will be the expert of your own field, no micro management, and you get to decide what's the best course of actions for the company. Flexible working hour and attractive packages are surely provided.