Customer Service Representative
PawnHero Philippines
- Parañaque, PhilippinesMultinational Ave, Parañaque, Metro Manila, PhilippinesParañaqueMetro ManilaPhilippinesPhilippines
- 17.000,00 PHP - 23.000,00 PHP / monthPHP170002300017000MONTH
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
We are looking for talented Customer Service Representatives to join our growing team and work on very exciting venture backed Fintech startup. As the Customer Service Representative, you will be tasked to assist our customers in solving their pressing queries.
Tasks and Responsibilities:
- Answer any questions and concerns by potential clients in a timely and concise yet attractive manner via phone, email, chat or various social media platforms;
- Be able to describe what PawnHero does and why a customer should use it over traditional pawnshops and how PawnHero works;
- Provide detailed yet easy instructions to clients on how to prepare any items to be pawned;
- Schedule the pick-up with the partner logistics or in house logistics;
- Remind customers on when will the items be picked up from their place;
- Ask client’s preferred means (phone or email) in updating them about the pawned item(s) once received;
- Once appraisal is completed, follow through the customer based on their preference;
- Advise client that cash will be deposited in their account or whichever payment method was chosen;
- Update client’s record on the system and set an alert to remind them about the maturity of the item pawned;
- Call and/or send emails to clients to remind them about the due date of the pawned item;
- Entertain renewals;
- Discuss the available payment methods to clients and ask which they prefer; and
- Suggest solutions in case of late payments.
- Contribute to the team's general knowledge of best practices for customer service and customer relations.
- Work with a team towards a common goal and learn new things.
- Contribute to continual improvement by suggesting improvements to customer experience.
- Continually maintain working knowledge of all company products, services, and promotions.
Trình độ tối thiểu
- Bachelor’s degree or any 4-year related course.
- At least 2 years of related experience.
- Knowledgeable and proficient in customer service tool (experience working on Zendesk Tool is a must).
- Likes directing the customer interaction.
- KPI driven and able to make operational improvement decisions based on numbers.
- Excellent English communication skills.
- Detail-oriented, logical, and fast-learner.
- Ability to prioritize work to meet deadlines and productivity goals.
- Strong interpersonal skills and customer service orientation, always provides information in an efficient and accurate manner.
- Willing to work in Multinational Avenue, Parañaque City.
Đặc quyền và lợi ích
- Flexitime
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Special Leave Benefits for Women
- Life Insurance
- Medical / Health Insurance
- Performance Bonus
- Employee Discounts
Kỹ năng cần thiết
- Persuasion and Negotiation
- Problem Sensitivity
- Email Support
- Customer Service
- Time Management
- Communication Skills
- Deductive Reasoning
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Multinational Ave, Parañaque, Metro Manila, Philippines
Về PawnHero Philippines
We are lucky to live at an amazing time, when the internet is revolutionizing the world around us.
The internet has kick-started one of the most incredible waves of innovation we will ever see. The first wave of this innovation is the business model – creating the 1st Online Pawn Shop in Southeast Asia.This is a completely new way of doing business in the industry, truly disruptive, created by genuine visionaries. But as the idea matures, like any idea, innovation doesn’t stop, it moves down the chain into execution, operations and delivery. How do we do it better, faster, deliver better service for customers, and accept more items at the highest valuation and lowest interest rate?
This is where we play, and where we must win. To become the market leader, we have to innovate every day in providing the best service for our customer.
This is a once in a generation opportunity to be part of something that will change an industry that has been around for more than 3000 years. We at PawnHero are seizing this opportunity with both hands. Contact us today if you are ambitious, hardworking and eager to be a part of a class A team.
Get to know the heroes at PawnHero, who work every day to make dire times easier for heroes like you https://www.youtube.com/watch?v=vrVaj2Aj1jM