Product Specialist  

Contract Type: Regular employment with 6-month probationary period

Work Hours: Mondays to Saturdays, 10:00 PM to 7:00 AM

Essential duties and responsibilities:

• Be responsible for various aspects of client implementation, open enrollment, problem resolution, data analysis, and audits.
• Monitor electronic feed distribution and address issues.
• Review and audit data and problem solve to ensure data integrity.
• Research client questions and issues and provide clear, timely, and accurate responses.
• Address employee login questions for the online enrollment platform.
• Assist more complex clients should the need arise.

Education / Experience:

• Preferably 2+ years of:
  • HR / benefits administration experience.
  • Customer service experience.
• Knowledgeable of / or with experience in HSA, FSA, and HRA is preferred but not required.
• Inbound/outbound phone experience.
• Comfortable with all Office programs and a general comfort level with multiple operating systems.
• Ability to work in a group setting and execute individual projects with ease.

Skills / Knowledge / Abilities

• Excellent English conversational skills.
• Excellent phone and e-mail communication skills.
• Excellent interpersonal, written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong Excel skills, including familiarity with VLOOKUP and pivot tables, along with proficiency in Word and Outlook.
• Excellent time management and organizational skills.
• Customer focus, teamwork skills.
• Ability to multitask and meet deadlines.
• Willing to work immediately or on short notice.