Customer Relations | Concierge  

RESPONSIBILITIES

• Confirm bookings of clients and coordinate closely with the concierge team
• Trouble shoots client concerns
• Coordinate with the different teams (Concierge, Styling and Operations Teams) to ensure smooth seamless experience for the customer
• Gather and collate Customer Survey replies
• Profile customers to match with appropriate service

CUSTOMER RELATIONS CONCIERGE

You will be part of a creative, young dynamic team who is constantly innovating in the field of fashion styling and customer service. You will be involved in this field of the rising revolutionary Fashion Technology.

You will be a key in maintaining a strong communication link between the Concierge Team, the Customer, the Styling Teams and the Operations Teams.

QUALITIES

• College graduate in Marketing, Fashion, Commerce, Advertising, Communication, Media, or any related course
• We love extremely reliable and accessible team members, responsive even after work hours (for questions/ concerns)
• You are thorough - very particular with details, you cannot sleep if there is any detail not addressed
• You speak and write Basic English well, for good communications with customers
• You are genuinely warm and you love working with people
• You are charmingly persistent and genuine
• Able to perform basic photoshop an advantage
• You are quite resourceful too, able to solve problems in many situations