Helpdesk Support
Novare Technologies Inc
- Taguig, Philippines, MDI Corporate Center 10th Avenue corner 39th Street Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Hợp ĐồngCONTRACTOR
Đã hết hạn 6 years ago
2018-02-26T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Provides Level 1 support for both internal and external clients (carriers or end-users depending on projects being handled) via phone or email.
- Documents issues and resolutions for reference by opening trouble tickets and tracking issues to resolution.
- Troubleshoots issues by using all the available resources that the group has.
- Handles escalation and coordination with solutions engineers and technical counterparts if problems cannot be resolved.
Trình độ tối thiểu
- A graduate of any related IT courses
- Knowledgeable in troubleshooting IT related problems (hardware, software)
- Good oral and written communication skills.
- Experience in Service Desk Role or TSR from BPOs.
- Willing to work on a shifting schedule.
- Fresh graduates are welcome to apply.
- Willing to undergo a project-based employment with 6 months initial contract which is renewable and there is a possibility of absorption depending on the performance.
- Willing to work in BGC
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- MDI Corporate Center 10th Avenue corner 39th Street Bonifacio Global City, Taguig, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 6 vị trí tuyển dụng mới
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Về Novare Technologies Inc
Novare Technologies is an established strategic consultancy and IT solutions partner with global reach. It provides business value to our customers through excellence and innovation, driven not only by the best technology but by the best people as well.
Novare has the ability to revolutionize next generation mobile and web solutions across our clients. Through our “Think, Build, Run” methodology, we offer our clients a comprehensive and focused approach to strategy development, solutions development, and managed services, specifically on the area of Customer Lifecycle Management (CLM).
Think: We think of ways to make our clients' customer experience better.
Build: We build solutions to benefit our clients critical functions.
Run: We can run and manage our clients entire IT system.
With our combined “Think, Build, Run” methodology and best-in-class talents, we have successfully created globally recognized solutions beneficial to our clients here and abroad in the telecommunications, financial, and retail industries.