Customer Service Senior Team Leader
Ninja Van
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
The Senior Team Leader is responsible for supporting the Head of Customer Service in meeting or exceeding departmental KPIs.
- Manage team leaders to ensure that KPIs are met and are maintained
- Provide support to team leaders in managing their teams and in handling customer concerns.
- Undertake the performance management of the team leaders against key performance measures.
- Ensure that periodical performance management and coaching sessions are accomplished.
- Monitor and ensure that escalated issues and concerns are resolved in a timely manner
Trình độ tối thiểu
- Must be a degree holder
- High comfort level in using MS Excel, PPT or equivalent Google programs (GSlides, GSheets)
- Must have extensive skills in using ticketing systems
- Can generate creative solutions
- Has good critical thinking and analytical skills
- Can work well under pressure
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Địa chỉ văn phòng
- Makati, Metro Manila, Philippines
- Ngành nghề
- Logistics / Procurement
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.ninjavan.co
Về Ninja Van
Ninja Van is on a mission to dominate last-mile delivery for eCommerce in South East Asia. We are one of the fastest growing startups in the region, having won over 3,000 merchants and delivering 15,000 parcels a day in six countries, Singapore, Malaysia, Indonesia, Thailand, Vietnam and the Philippines.
At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Driven by algorithm-based optimization, dynamic routing, end-to-end tracking and capacity balancing with partner fleets, we provide best-of-class delivery services that delight both the shippers and end customers.
Why Ninja Van?
We are only just getting started! We have much room for improvement and many ideas that will further shape the industry. We are on the lookout for world-class talent to fill our world-class team. We want people who are passionate about making a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines.