Quality Assurance Specialist
Ninja Van
- Makati, PhilippinesWarehouse 16B La Fuerza Plaza, 2241 Don Chino Roces Ave., Makait City, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- 20.000,00 PHP - 30.000,00 PHP / monthPHP200003000020000MONTH
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Responsible for training new hires and up-train tenured agents as well as helping the QA and training lead in creating and maintaining training guidelines, modules, and programs designed for Customer Service.
- Assists the QA and training lead in Developing, implementing, and modifying training programs to ensure effectiveness and quality imrpovement
- Creates presentations and visual material for training
- Design, create, and implement training manuals for both new and tenured agents
- Reports individual progress and Analyze, identify and recommends applicable training for identified AOP.
- Lead calibration sessions with Operations team to support performance feedback
Trình độ tối thiểu
- College Graduate preferred
- At least 1-2 years Customer Service experience, with QA Lead role
- Proven experience as a QA
- Experinence in training is preferred but not required
- Attention to details and accuracy on reports
- Strong Customer Service approach
- Excellent analytics
Đặc quyền và lợi ích
- Flexitime
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Maternity & Paternity Leave
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Warehouse 16B La Fuerza Plaza, 2241 Don Chino Roces Ave., Makait City
- Ngành nghề
- Logistics / Procurement
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.ninjavan.co
Về Ninja Van
Ninja Van is on a mission to dominate last-mile delivery for eCommerce in South East Asia. We are one of the fastest growing startups in the region, having won over 3,000 merchants and delivering 15,000 parcels a day in six countries, Singapore, Malaysia, Indonesia, Thailand, Vietnam and the Philippines.
At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Driven by algorithm-based optimization, dynamic routing, end-to-end tracking and capacity balancing with partner fleets, we provide best-of-class delivery services that delight both the shippers and end customers.
Why Ninja Van?
We are only just getting started! We have much room for improvement and many ideas that will further shape the industry. We are on the lookout for world-class talent to fill our world-class team. We want people who are passionate about making a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines.