Dispute Analyst
Mynt
- Taguig, Philippines8th Floor, 9th Avenue , Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 5 years ago
2019-05-30T16:15:58.467228+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Process dispute documents for chargebacks received Research, build a case, and filing with the credit card company/banks
- Analyze trends and suggest improvement in processes Respond in a timely and professional manner to all requests for information, regarding disputes and chargebacks.
- Contest chargeback claims wherever possible and economically viable, and ensure claims for recoveries are actively pursued.
- Works closely with Anti-Fraud Manager to minimize fraud loss and chargeback rates through the prevention, detection, and investigation of fraudulent or suspected transactions and accounts.
- Investigate suspicious alerts received from any fraud monitoring applications, the Customer Service Team, Treasury Operations Team, and other sources, and ensure all related records/documentation are maintained.
- Quickly process new chargeback disputes using various tools, both internal and 3rd party, to identify and process chargebacks in accordance with card scheme guidelines
- Check for new disputes daily in assigned portals or spreadsheets
- Track and analyze trends and provide information to supervisors to maximize fraud prevention effectiveness
- Offer great customer service to all customers by responding promptly through the ticket system following internal SLA
- Maintain a high processing speed to effectively work the case queues and ticket queues associated with assigned portals
- Be proactive while working with accounts to recognize trends
- Correctly communicate with customer experience team about the dispute received and how they need to proceed with the dispute
- Complete miscellaneous tasks such as documenting disputes in work completed spreadsheets
- Retrieve copies of claim and documents from systems and files for necessary research.
- Review retrieved documents to determine validity and course of action to be taken.
Trình độ tối thiểu
- Ability to make a sound judgment
- Knowledge of Chargeback Rules
- Self-starter with the ability to work independently
- Strong attention to detail
- Computer literate
- Ability to multitask effectively
- A keen sense of time management
- Ability to handle issues in an unbiased, professional manner
- Ability to follow up on issues completed
Đặc quyền và lợi ích
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Life Insurance
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Employee Discounts
Mobile Phone Discount
Gym Membership
Performance Bonus
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- General Services
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- W Global Center, 9th Avenue, Taguig, Metro Manila, Philippines
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
- Trang web
- www.mynt.xyz
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Về Mynt
Mynt is a local leader in mobile financial services focused on accelerating financial inclusion through mobile money, micro-loans, and technology. As a subsidiary of Globe Telecom, Ant Financial (an affiliate of Jack Ma's Alibaba), and Ayala Corporation, Mynt is now in a path in becoming a global mobile payment brand.
We are committed to exploring innovative and non-traditional avenues towards microfinance, leveraging telecommunications infrastructure and mobile money platform.
We are motivated by technology and how fast it can change the world.
We are driven by innovation and how it can change lives.
Mynt is looking for individuals who have the burning passion to innovate, strong drive to excel, and endless commitment and pursuit to make a positive impact in our society.