Head of Customer Experience
Moka
- West Jakarta, IndonesiaRuko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đã hết hạn 5 years ago
2019-07-10T08:30:41.292597+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Provide thought leadership, strategic insight, transparent and clear communication to the team
- Act as a link between the team and Product/Tech department to identify and analyze roots of problems & potential problems, and develop long-term permanent solutions using all data provided.
- Ensure the team accountable to provide the best customer experience practice in the company.
- Stay informed of all new and upcoming products and services to do continuous planning for growth (including international expansion), and ensure that agents are properly trained to handle questions about any of them
Trình độ tối thiểu
- Have strong background in customer experience with minimum 5 years in the same field
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills; team leadership; collaboration
- Proven experiences in managing large team with demonstrated ability to effectively manage, develop people to their highest levels of performance.
Đặc quyền và lợi ích
Medical / Health Insurance
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.mokapos.com/
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Về Moka
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow.
At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem.
If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.