Regional Operations Manager  

The Regional Operations Manager is responsible for the technical support team who performs on-site setup and support services to our merchants including training, maintenance and scheduling of on site visits.

Together with other Operatios teams, you're scaling the teams into a highly valued department by defining, executing, and communicating operational processes, standards, and best practices that work flawlessly and minimize firefighting.

Responsibilities:

• Develop & Optimize Processes - Scale new and existing processes to allow the business to efficiently operate and realize growth across Indonesia.
• Analytics - Analysis and tracking of technical support, merchants and technical issues, setup and maintenance visits to ensure a high-quality experience across Indonesia.
• Strategy - Choose which projects to prioritize, and set a timeline to reach goals quickly.
• Tool Improvements - Proactively search for new tools or ways which could improve a seamless support and setup experience, for both, merchant and technical support specialists.
• Be fast, resourceful, and take initiative - Take ownership of regional operations growth and do everything you can to support and enhance the quality of our services.

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills.