Phone Banking Officer
Metrobank
- Makati, Philippines, , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Provides customer service by responding to the inquiries and resolving requests and complaints of the customers via phone.
• Provides world-class customer service
• Responds to customer queries and requests made via phone and provides satisfying solutions to concerns regarding Deposits, Remittances, MetroHome, MetroCar and e-Banking related transactions
• Ensures that the prescribed targets (SLA, Served Calls, AHT, AR) are
Achieved
• Resolves and monitors outstanding customer requests and concerns
• Provides customers with product and service information
• Follows up on customer inquiries and requests that are not immediately resolved
• Completes daily call logs and call reports
• Recognizes, documents and alerts the PBD TL of trends in customer calls
Trình độ tối thiểu
- Excellent communication and customer service skills
- At least 3 years as a Phone Banking Officer or TL in a BPO company
- Willing to be assigned under shifting schedule
Kỹ năng cần thiết
- MS Office
- Problem Sensitivity
- Public Speaking
- Email Support
- Customer Service
- Reading Comprehension
- Communication Skills
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Makati, Metro Manila, Philippines
- Ngành nghề
- Banking / Mortgage
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://careers.metrobank.com.ph