Metrobank
Metrobank

Collections Associate | Phone Banking | Makati  

Metrobank

 
  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Toàn thời gianFULL_TIME

Đã hết hạn 3 years ago

2021-06-29T16:00:00+00:00
Công việc đã đóng.

Miêu Tả Về Công Việc

  • Acquire adequate knowledge and competence of the card products and features, system functionalities, company policies and procedures and excellent customer service orientation pertinent to the products and services of the bank and other client-organizations.
  • Handle and manage cardholder requests, inquiries, and complaints regarding products and services following the established guidelines and performance standards
  • Educate cardholders of correct procedures regarding company’s products and services
  • Handle card maintenances to facilitate cardholder requests and concerns.
  • Perform cardholder information updates such as change in billing address/alternate address and contact numbers
  • Coordinate with the concerned departments and monitor processing of requests, including providing feedback through call or email to the branches and/or cardholders, within reasonable time.
  • Refer or escalate calls in a prompt and professional manner when appropriate
  • Keep informed of the introduction of new systems, policies and procedures, and new product features
  • Cross-sell other products/cards/services of PS Bank when necessary
  • Make timely decisions regarding reversal of charges within the empowerment guidelines; reconcile accounts if necessary for its approval
  • Participate in the daily/weekly update to the team.

Trình độ tối thiểu

  • Graduate of any tertiary degree course
  • With at least one year of relevant experience in collections, phone banking, or call center service
  • Good communication and presentation skills
  • Excellent interpersonal skills
  • Amenable to work in Makati

Đặc quyền và lợi ích

  • Retirement Benefit PlansRetirement Benefit Plans
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Kỹ năng cần thiết

  • Organizing and Planning
  • Relationship Management
  • Sales and Marketing Knowledge
  • Attention to Detail
  • Customer Service
  • Data Management
  • Microsoft / MS Office

Tóm tắt công việc

Trình Độ Công Việc
Mới Tốt Nghiệp/ Trình Độ Tập Sự
Ngành Nghề
Customer Service
Yêu cầu học vấn
Tốt nghiệp Cử nhân
Nhà tuyển dụng trả lời hồ sơ
Sometimes
Địa chỉ văn phòng
Makati, Metro Manila, Philippines
Ngành nghề
Banking / Mortgage
Vị trí đang tuyển
10 vị trí tuyển dụng mới
Trang web
https://careers.metrobank.com.ph

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

Về Metrobank

Be part of a leading financial institution Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands. Experience a fruitful and rewarding career The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system. Learn from trusted professionals Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.

Mọi người cũng ứng tuyển vào

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: