Collections Associate | Phone Banking | Makati
Metrobank
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Acquire adequate knowledge and competence of the card products and features, system functionalities, company policies and procedures and excellent customer service orientation pertinent to the products and services of the bank and other client-organizations.
- Handle and manage cardholder requests, inquiries, and complaints regarding products and services following the established guidelines and performance standards
- Educate cardholders of correct procedures regarding company’s products and services
- Handle card maintenances to facilitate cardholder requests and concerns.
- Perform cardholder information updates such as change in billing address/alternate address and contact numbers
- Coordinate with the concerned departments and monitor processing of requests, including providing feedback through call or email to the branches and/or cardholders, within reasonable time.
- Refer or escalate calls in a prompt and professional manner when appropriate
- Keep informed of the introduction of new systems, policies and procedures, and new product features
- Cross-sell other products/cards/services of PS Bank when necessary
- Make timely decisions regarding reversal of charges within the empowerment guidelines; reconcile accounts if necessary for its approval
- Participate in the daily/weekly update to the team.
Trình độ tối thiểu
- Graduate of any tertiary degree course
- With at least one year of relevant experience in collections, phone banking, or call center service
- Good communication and presentation skills
- Excellent interpersonal skills
- Amenable to work in Makati
Đặc quyền và lợi ích
- Retirement Benefit Plans
- Special Leave Benefits for Women
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Kỹ năng cần thiết
- Organizing and Planning
- Relationship Management
- Sales and Marketing Knowledge
- Attention to Detail
- Customer Service
- Data Management
- Microsoft / MS Office
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Makati, Metro Manila, Philippines
- Ngành nghề
- Banking / Mortgage
- Vị trí đang tuyển
- 10 vị trí tuyển dụng mới
- Trang web
- https://careers.metrobank.com.ph
Về Metrobank
Be part of a leading financial institution
Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.
Experience a fruitful and rewarding career
The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.
Learn from trusted professionals
Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.