Channel Management Assistant  

Job Responsibilities:

• Coordinates with the rest of Channel Management and Operations Division and other support units of the Bank, together with partners such as MBTC-ITG, BancNet and other third party vendors/Telco service providers
• Coordinates with Information Technology counterparts and various IT consultants and internal partners to immediately address issues as well as system errors encountered in Production
• Branch servicing/support and customer engagement/handling of issues related to various channels implemented by E-Channels Department
• Participate in various testing activities such as BETA, PIR, and other related production testing required to ensure channel availability and reliability
• Work closely with Information Security, Fraud, Audit, Risk and Compliance to ensure that risks are addressed, managed and mitigating controls/structures are in place
• Sees to it that MIS are in place to properly monitor the progress of projects and performance of channels
• Actively participates in Service Quality initiatives, and ensures that satisfactory ratings in such initiatives are attained
• Ensure that the UI/UX of all electronic channels are customer friends and updated by coordinating regularly with the UI/UX Officer
• Perform tasks as Business Continuity Plan Team member in accordance with official guidelines and instructions

• Bachelor’s degree, preferably in Business Administration, Marketing, Banking and Finance, or Information Technology
• With at least a year of working experience in a Bank/Financial Services/Telco company
• On-the-job training or actual experience in business development and marketing would be an advantage, but not required
• Must be willing to work in an onsite schedule in Makati

*This role is for PSBank