Fraud Analyst  

RESPONSIBILITIES

The position is primarily responsible for identifying potential fraudulent transactions, validating suspicious transactions and/or requests with the cardholder or merchant, and prevents additional suspicious transactions while ensuring that the high level of customer service is maintained when interacting with the customer.

The position is also responsible for analyzing and providing sound disposition or judgment calls on cases flagged by different fraud detection tools and cases endorsed by other units. It is also expected that the position will provide process improvement initiatives and work for hand in hand with the Unit Heads and Fraud Head to develop and implement strategies to combat Fraud. Other critical function includes preparation of reports, fraud database build-up and as training coordinator for the Fraud unit.

• Bachelor’s degree holder; preferably graduate of business course
• With at least 2 years experience in fraud management from a bank or credit card company
• Knowledge of PRIME application
• Proficient in the following Microsoft applications: Word, Excel and PowerPoint
• Has broad understanding of the different segments of the credit card business and the capacity to relate unit’s operations and performance metrics to the overall business of the company
• Willing to work overtime on weekdays, weekends, holidays and fieldwork