Customer Service Representative (CSR)
Metrobank
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Customer Representatives are responsible for providing quality service to Cardholders, Metrobank, and PSBank branches/clients, by ensuring timely and accurate resolution of card sales, service inquiries, requests, and concerns made via call, email and other correspondences.
- Acquire adequate knowledge and competence of the card products and features, system functionalities, company policies, and procedures and excellent customer service orientation pertinent to the products and services of the bank and other client-organizations.
- Handle and manage cardholder requests, inquiries, and complaints regarding products and services following the established guidelines and performance standards.
- Educate cardholders of correct procedures regarding the company’s products and services.
- Handle card maintenances to facilitate cardholder requests and concerns.
- Perform cardholder information updates such as a change in billing address/alternate address and contact numbers.
- Coordinate with the concerned departments and monitor the processing of requests, including providing feedback through call or email to the branches and/or cardholders, within a reasonable time.
- Refer or escalate calls in a prompt and professional manner when appropriate.
- Keep informed of the introduction of new systems, policies and procedures, and new product features.
- Cross-sell other products/cards/services of Metrobank Card Corporation when necessary.
- Make timely decisions regarding reversal of charges within the empowerment guidelines; reconcile accounts if necessary for its approval.
- Participate in the daily/weekly update to the team.
Trình độ tối thiểu
- Bachelor’s degree from a college/university;
- Excellent Oral and Written Communication Skills;
- Proficient in the following Microsoft applications: Word, Excel and PowerPoint;
- Willing to work overtime, on shifting, on weekdays, weekends, and /or holidays;
Đặc quyền và lợi ích
- Retirement Benefit Plans
- Special Leave Benefits for Women
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Kỹ năng cần thiết
- Problem Sensitivity
- Customer Service
- Critical Thinking
- Communication Skills
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Makati, Metro Manila, Philippines
- Ngành nghề
- Banking / Mortgage
- Vị trí đang tuyển
- 10 vị trí tuyển dụng mới
- Trang web
- https://careers.metrobank.com.ph
Về Metrobank
Be part of a leading financial institution
Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.
Experience a fruitful and rewarding career
The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.
Learn from trusted professionals
Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.