IT Governance and Support Manager
BLANJA.com
- South Jakarta, IndonesiaMulia Business Park, Building J, Jl. MT. Haryono Kav. 58-60, Pancoran, RT.2/RW.2, Pancoran, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12780, South Jakarta, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-03-30T17:00:00+00:00Miêu Tả Về Công Việc
- Manage IT service team to deliver exceptional It service for employees and end-user who needed
- Solving IT problems effectively and efficiently
- Be the sytem administrator and subject matter expert in managing applications not limited to office applications, email services, sms services, DNS, Domain, digital certificate
- Aplly IT service management best practice and contribute to current business operations and performances
- Mantain cost efficiency and IT budget (opex and capex)
- Coordinate with procurment team for each procurement process
- Carefully choose, manage, and maintain relationship with It vendor
- Position and transform It in order to meet future business needs
- Service desk, incident management, request fulfillment, cahnge Management, problem management, service catalog management, service asset and configuration management, knowledge management, service level management.
- Maintain consistent, quality documentation to meet ongoing operations and business continuity requirements.
Trình độ tối thiểu
- Graduated with bachelor's degree in information technology or related discipline
- three years relevant experiences as IT governance and IT service management in financial services or e-commers industries
- AT least one years experienced leadership skill manage IT governance and service team
- Good leadership skills
- Committed to the job, a good team player who has good interpersonal skills
- recognized : IT control frameworks and standars (e.g, COBIT,ITIL,CRISC,ISO 31000,NIST)
- ITIL and service management knowledge and experience a plus
- strong oral, written skills and clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the massage
- Proven knowledge able of information technology systems, infrastucture and operations
- Develop and use collaborative relationship to facilitate the accomplishment of work goals
- Experienced Administrate and operating tools/software:
- Google Admin and Gsuite to manage google solution for office
- Microsoft Office 365
- DNS (eg. dnsmadeeasy)
- Domain (eg Godaddy)
- Antivirus (eg. Symantec)
- Cloud (eg. AWS)
- Email and SMS provider/gateway
- Costumer service sotware (eg. Zendesk)
- Digital certificate
- Project tracking software (eg. JIRA, Trello)
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Mulia Business Park, Building J, Jl. MT. Haryono Kav. 58-60, Pancoran, RT.2/RW.2, Pancoran, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12780
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Về BLANJA.com
PT. Metraplasa (BLANJA.com) merupakan Joint-venture antara Telkom Indonesia dan eBay Inc. BLANJA.com memiliki konsep sebagai Online-marketplace yang memiliki lebih dari ribuan penjual yang menawarkan jutaan produk dari berbagai kategori yang terjamin orisinilitas dan kualitasnya.
BLANJA.com menyediakan ekosistem untuk pembeli dari seluruh Indonesia untuk dapat melakukan transaksi pembelian dari manapun dan menggunakan perangkat apapun. Kami juga mendukung bisnis retail baik itu para wirausahawan, UKM dan brand retail besar untuk dapat menjual produknya via online. Kami memberikan sebuah kompetisi dan keterampilan baru bagi para penjual untuk melayani pemebeli dengan lebih baik dan dalam waktu yang sama mengembangkan bisnis mereka.