Customer Delight Manager
MyKuya Technologies
- Taguig, PhilippinesMachine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower, 7th Ave. corner Lane T, BGC, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Defines and implements Customer Success and Customer Support initiatives, metrics and KPI.
- Manages and leads a team of customer success and customer support executives.
- Works closely with Marketing and Branding team to develop initiatives to drive up customer engagement, CSAT, NPS, customer loyalty, and retention..
- Works closely with Partner Success Manager to avoid and resolve partner-customer issues.
- Exhibits cross-functional leadership and collaboration with different teams to build a long-term, scalable and sustainable solutions.
Trình độ tối thiểu
- 2 years of management or supervisory experience in the start-up industry.
- Excellent strategic and analytical skills to solve complex problems.
- Excellent leadership and interpersonal skills.
- Technical competency in app-based, hyper-local, on-demand technology.
- May require national and international travel
Required Skills
- Ability to persuade, communicate vision and motivate people.
- Strong business judgment.
- Collaborative and thriving in a fast-paced, entrepreneurial environment.
- Community development.
- Innovative thinking.
- Ability to execute around big ideas with the precision and efficiency of a Machine.
Đặc quyền và lợi ích
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
Kỹ năng cần thiết
- Business Correspondence
- Technical Skills
- Critical Thinking
- Communication Skills
- Coaching
- Performance Management
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Machine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower, 7th Ave. corner Lane T, BGC, Taguig, Metro Manila, Philippines
Về MyKuya Technologies
MyKuya is an on-demand services platform, on a mission to create 1 million jobs.
Customers take advantage of our super app to hire the services they need, just when they need it. Businesses & workers use our platform as their operating system.