Senior Trainer  

• Delivers effective product and soft skills training for New Hire and tenured employees.
• Measures success, development areas, and provides feedback.
• Determines the training needs to help close performance gaps or improve employee's skills related to the line of business.
• Monitors and coaches employees where necessary to aid their performance and development.
• Works closely with the learning and development team to ensure consistency for all training materials.
• Creates an excellent first impression to all new starters to the department, remain professional at all times and ensures the Leads / Heads are fully aware of their new hires' development needs.
• Provides other related duties may be assigned, as requested and required such as supporting the operation, communicating with customer where necessary.

• Experience in conducting training for at least 3-years.
• 3+ years prior experience in developing process documentation, training and communication materials.
• Strong problem-solving and decision-making abilities.
• Extensive knowledge of analyzing training needs and implementing performance gap analysis.
• Above average English oral and written communication skills.
• Ability to measure training results using participants' Reaction, Learning, Behavior, and ROI.
• Ability to collaborate with other departments to identify training opportunities.
• Strong computer and software skills.
• Must be willing to work or to be based in Makati.

Key Competencies:

• Training Facilitation.
• Training Needs Analysis.
• Training Design and Development.
• Able to negotiate and influence.
• Collaborative work style; willing to coach and to be coached by others.
• Able to work independently across a broad range of activities.
• Strong presence -- speak comfortably with customers and provide ideas for improvement.
• Relentlessly drive progress on numerous initiatives at the same time.
• Evaluation of Training output.