Senior Account Manager  

Mission: Develop trusted relationships with corporate clients. Senior Account Managers serve as a lead point of contact for all client matters, collaborating with sales teams to keep clients satisfied and engaged in the long run. Includes liaising with internal teams (Operations, Customer Service, and Product) to improve the entire customer experience. This position may require occasional travel to Visayas & Mindanao.

Responsibilities:

• Operating as the lead point of contact for any and all matters specific to assigned accounts (Key Accounts)
• Ensure the timely and successful delivery of our products according to customer needs and objectives
• Prepare monthly performance reports to clearly communicate the progress of contracted executions
• Ensuring consistent touch points with assigned clients and assisting Key Account Manager(s) where needed
• Develop new business with existing clients and/or manage renewal process
• Onboarding of clients through welcome emails and welcome calls, training clients on website usage
• Resolving client complaints and preventing additional issues by improving processes.
• Identifies red alert accounts and advise Key Account Managers (KAMs) or Head of Corporate Accounts
• Building and maintaining strong, long-lasting customer relationships

• BONUS: Fluency in Visayan
• Preferred work experience as an Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Experience with CRM software (Salesforce) and MS Office (MS Word, MS Excel)
• Client Retention
• Customer Focus
• Attention to detail
• Communication skills
• Phone skills
• Building + maintaining relationships
• Product Knowledge
• Selling skills
• Presentation/Training skills
• Pro-active + Self-disciplined
• Representative/Professional
• Seniority
• Integrity
• Time-management
• Fluency in spoken & written English