Project-based Customer Service Representative (CSR)  

The Jr. Customer Service Representative’s role is to facilitate the communication between Lamudi, the organisation, and it’s end-users and clients. The customer service representative is responsible for handling inquiries or complaints and provide solutions in the most-effective and timely manner to represent the company in the best possible way.

The CSR will also be responsible for following up on all leads. They shall screen all leads, eligible for screening and match the homebuyer’s requirements with the available listings using the D4H/LeadMax Tool. For Key accounts, they qualify leads and communicate the status of the leads with the individual clients. They shall possess a high level of communication and coordination skills to facilitate the seamless flow of data between end-users, departments, and the responsible clients.

Responsibilities:

• Handling all inquiries or complaints coming from, but not limited to, Olark, Email, Facebook or through phone
• Monitor and reply to Facebook comments
• Process and transfer loan leads
• Update database on inquiries
• Screen all leads eligible for D4H/Lead Max
• Connect buyers and sellers through D4H/LeadMax
• Screen Key Account Leads & communicate leads with client
• Screen broker accounts, upon request from Account Management
• Prepare and communicate key client information with other departments, notably Account Management & Sales
• Update leads database
• Mass approval of quality control of listings on the weekend, if necessary
• Constant communication and feedback with clients, sales and account management

• Strong analytical and planning skills
• Good communication and presentation skills
• Excellent problem-solving skills
• Quality oriented
• Outgoing
• Communicative
• Self-disciplined
• Customer-oriented
• Team-player
• Technical
• Responsible
• Solution-oriented
• Values Integrity
• Organized