Telesales Quality Assurance Specialist  

Do you see yourself as strong attention to detail? Are you a solid analytical and problem-solving skills that can be a good use of judgment?

We are looking for experienced, Quality Assurance Specialist for analyzing the overall quality of outbound telephone calls for our Sales team. You will evaluate our team by rating effectiveness; providing quality ratings and identifying training needs.

Your goal is to ensure that our service provides a good quality process and/or customer satisfaction and loyalty support by:

• Review call and chat to evaluate the achievement of quality expectations within Sales Team based on established measures and processes.
• Using formatted assessment tools conducts service assessments and results.
• Prepares and submits the status report to management regarding current assessments, projects and any other information necessary
• Provide feedback to the managers so that she can inform the employees related to Sales initiatives (including first call to set up meetings with clients), quality standards and accuracy.
• Develop quality guidelines, orientation, and other materials to facilitate employee understanding of requirements and encourage achievement of desired results

• A Bachelor degree, any major
• Min. of 2-3 year related experience
• CRM or Database Management Experience
• Proven ability to effectively communicate both orally and in writing
• Ability to multi-task and manage competing priorities and workload/resources in a fast moving environment
• Excellent interpersonal, facilitation, and relationship management skills
• Results oriented, self-starter with an ability to work independently with general direction
• Resourcefulness and creativity in solving business problems
• Intermediate Skill with MS Excel and MS Word