VIP Partnerships Associate
Kumu
- Mandaluyong, PhilippinesPioneer Street , Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
kumu is looking for energetic, creative, and detail-oriented VIP Partnerships Associates to be a part of the VIP department in assisting the team in various customer service initiatives. You will be handling partner/client inquiries and through other forms of support.
What it means to be a VIP Partnerships Associate:
- Manage all VIP and non-VIP inquiries.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with clients through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within set time limits.
- Keep records or documentation of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage our VIP customers.
- Be flexible with your working hours as deemed necessary by your Immediate Superior.
Trình độ tối thiểu
-
Additionally, we need someone:
- Who is knowledgeable with using Microsoft Office tools (Excel is a huge plus!)
- Has the ability and patience to establish easygoing yet professional relationships with our VIP customers.
- Experience handling customers in the BPO or hotel industry.
- Practices effective communication with the team and transparency in order to resolve disputes/issues appropriately and on time.
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
Đặc quyền và lợi ích
- Work from Home
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Paid Vacation Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Flexitime
- Maternity & Paternity Leave
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Robinsons Cybergate Tower 3, Pioneer Street, Mandaluyong, Metro Manila, Philippines
Về Kumu
Kumu is a technology company that brings communities together to unlock the power of the Philippines. Our localized messenger app and media platform aims to bridge and amplify Filipino communities, storytelling, impact, and commerce.