IT Service Desk Specialist
Kitchen Beauty Marketing Corp.
- Manila, PhilippinesRM 1203 State Center Bldg. #333 Juan Luna St., Binondo, Manila, Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-04-17T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Responsible for the Management and resolution of the full service desk cycle.
- Provides first level support to users for first contact resolution on reported service incidents
- To provide Level 1 technical support for all hardware and software related incidents and request.
- To escalate incidents and requests to other 2nd / 3rd Level support teams both internally and externally to 3rd party suppliers in a timely manner.
- Responsible for timely resolution of IT service provider such as hardware, software and other services related to I.T.
- Act as liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with end users during the problem resolution process.
- Ensure that all customer requests are recorded accurately.
- All actions undertaken to resolve or escalate these requests will also be recorded accordingly.
- Responsible in administration and validation status of IT hardware and software:
- Deployment or replacement
- Warranty concerns and issues
- Asset IT Inventory
- Responsible for the basic technical management of the IT service operations
- Undertake other duties that are within the general scope of the post, as required by the Service Desk Lead or the Management.
Trình độ tối thiểu
- Graduate of Bachelor’s Degree in Major in Information Technology, Computer Science and Computer Engineering.
- At least 1 year practical experience in an IT Support role (Preferably in Service Ticket)
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
- Good work ethics and professionalism
- Proactive
- Team player
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- RM 1203 State Center Bldg. #333 Juan Luna St., Binondo, Manila
- Ngành nghề
- Trading & Distribution
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.kyowa.com.ph/
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
Về Kitchen Beauty Marketing Corp.
Company Overview
Kitchen Beauty Marketing Corporation (KBMC) is a corporation that is taking the lead in bringing the most diversified lines of kitchen/home appliances with reliable quality, elegant designs, innovative features and affordable prices to every Filipino family, to satisfy the needs of the Philippine market by serving quality household appliances within the means of the customers through well-crafted business principles.
History
Founded in the year 1988, Kitchen Beauty Marketing started as an importer/distributor of various kitchen and household related products. Catering primarily to the mass consumer market, the company’s product ranged from stainless steel wares and small kitchen appliances.
KYOWA has been and still being recognized all throughout the country for their unwavering passion to serve and provide nothing but the best products in the market. Testifying to the slogan “Basta may Kyowa, ginhawa ka!” KYOWA continues to serve millions of Filipinos by exploring wider opportunities while providing efficient and well-selected quality products.
Products & Services
KBMC has since been concentrating its marketing efforts to promote the following brands with their respective product line as follows:
KYOWA – small kitchen and household appliances
ROSSETTI – stainless steel catering utensils