Remittance Processor Specialist  

Job Description:

Payments Department (P&O) is responsible for providing support to financial Institutions (FI) clients and dealing with complaints and queries from these clients with respect to (but not limited to) international payments.

Responsibilities:

• To coach and guide junior operations officer in their activities
• To provide instructions to update Work Place Instructions, based on feedback of the team and own experience, to ensure they are kept up to date
• To carry out interventions with respect to FI electronic payments that have been incorrectly supplied;
• To create and follow up files for incoming payments that could not be executed;
• To handle and analyse complaints and enquiries of FI clients with respect to international payments, domestic, and direct debit
• To proactively provide recommendations in order to reduce the number of payments not processed automatically and improve quality with the aim of reducing the number of complaints;
• To actively cooperate with other divisions within the Payments Department to allocate complaints and prevent them from arising;
• To formulate proposals for improvement;
• To ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.

Requirements/Competencies:

• 2 - 4 years working experiencing in payment processing
• Must have banking or financial institutional working experience
• Must have knowledge in SWIFT – worldwide international financial transaction
• Knowledge and experience in general and international payments processing (with financial institutions a plus)
• Good knowledge of Office tools (Words, Excel, Outlook and PowerPoint)
• Primarily responsible for supporting FI clients based in Netherlands
• Preferably a Degree in Business /Accounting (open to candidates from another education background if they have relevant experience in international payments processing

Additional Information:

• Salary Basic Salary (To be advice) + Allowances
• Shifts 3pm – 12 midnight OR 4 pm – 1am (Supporting the business based in Amsterdam)
• Location Bonafico Global City, Taguig City, Manila
• Transportation: There is a shuttle bus that runs on regular basis that takes employees from the building to the highway, where they can pick up public transport links