Healthcare Customer Support Intern
Katalyst.ph
- Makati, PhilippinesUnit 301, Unit 301, 916 Arnaiz Ave, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Katalyst.ph is a growing company and has ventured into the healthcare and medical sector with established businesses and new, dynamic startups alongside. We are looking for young, driven and self-motivated nursing and medical students who will help us provide healthcare customer support to our clients. The successful candidates will be able to learn real-world work experience thereby preparing them for a promising nursing and healthcare management career in the future.
Since our startups and partner offices deploy customer support-type teams in a variety of scenarios, the intern’s role will vary depending on the needs and requirements.
Learn the basics and fundamentals of the American Healthcare (AHC) industry including:
- What “payers” are? How do they fit into the overall AHC space?
- How does concierge medicine fit into the evolving private medical practice segment of AHC?
- How does AHC differ from the healthcare industry in the Philippines?
- What roles does the American Medical Association (AMA) play in AHC? How is that different from the medical academies and societies in the Philippines?
- How do the two major code sets used in AHC (ICD10 and CPT) affect the way medical providers get paid?
The intern should provide customer support service by:
- Helping resolve issues that clients might have with the service that they’ve received.
- Taking detailed notes and keeping records of all healthcare customer support scenarios.
- Performing other tasks as required by supervisor and management.
Trình độ tối thiểu
- Must be a current BS Nursing (or any medical-related course) student from any reputed universities and colleges.
- Absolutely tech-savvy and proficient as the job requires you to use various proprietary software and platforms.
- School requirements: Memorandum of Agreement (MOA) from the academic institution, registration form, and School ID.
- Excellent communicator and good people skills since you will deal with a lot of people from different backgrounds. Of course, English proficiency needs to be excellent.
- Must be a dynamic multi-tasker to perform various tasks in ever-changing needs and priorities.
- Fast-learner, quick on their feet, and willing to be trained.
- Accurate and precise data management, entry, and encoding skills needed.
- Willing to work and relocate to Makati City.
Kỹ năng cần thiết
- Relationship Management
- Complex Problem-Solving
- Record Keeping
- Information Ordering
- Attention to Detail
- Critical Thinking
- Deductive Reasoning
Tóm tắt công việc
- Trình Độ Công Việc
- Thực tập / OJT (đào tạo tại nơi)
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Unit 301, 916 Arnaiz Ave, Makati, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 735 vị trí tuyển dụng mới
- Trang web
- http://katalyst.ph