Technical Support & Security Manager  

Responsibilities

• Take ownership of internal employees’ issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to employees
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports

Duties

• Setting up accounts for staff, ensuring that they know how to log in
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Investigating, diagnosing and solving computer software and hardware faults
• Planning and undertaking scheduled maintenance upgrades
• Repairing equipment and replacing parts
• Maintaining records of software licenses
• Managing stocks of equipment, consumables and other supplies

• BS degree in Information Technology, Computer Science or equivalent
• Language proficiency: English
• Proven working experience in enterprise technical support, IT support or as a technical
  engineer
• Basic knowledge of computer OS, software, equipment
• Excellent Windows, Mac troubleshooting ability
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills (email, documentation, etc)