(French-speaking) Monitoring Center Supervisor
Ipointeast Inc.
- Pasig, Philippines, 1805-1806 Hanston Square Properties, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- 50.000,00 PHP - 80.000,00 PHP / monthPHP500008000050000MONTH
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Monitoring Center Supervisor is a crucial role for operations. As this individual aid operators in completion of escalations. At the same time he/she is also accountable for the personal development of personnel in the team.
French is necessary given a segment of the customer base are located in Montreal and Quebec Canada who primarily are French Speaking. In order to serve these customers better, it is imperative we can communicate with them with ease.
Escalation Owner:
- Accepts operator escalations
- Validates the escalations
- Handles the escalation based on customer standards
- Reports actions and decisions to the customer
Personnel Manager:
- As Supervisor working with a team of operators, it is important to identify improvemnt areas and challenges of each individual
- Work with personnel to improve through various means
- Coaching/Re-training/Disciplinary Actions
Trình độ tối thiểu
The applicant is expected to have the following qualifications:
- Must posses atleast a bachelor's degree
- Required to be able to speak and write in both French and English
- It is a strong advantage if the applicant can speak Filipino as well
- Applicant is expected to have at least 3 years of work experience
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- 1805-1806 Hanston Square Properties, Pasig, Metro Manila, Philippines
- Ngành nghề
- Safety and Security
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
Về Ipointeast Inc.
iPointeast Inc. is a software development and consultancy company that provides software solutions for various industries here in the Philippines and abroad. It has developed products for industries such as
human resource, hospitality, health, and security. The company takes pride in working closely with the
customers to identify their needs and the best way to address them through software. And that’s a fact;
not a spiel.