Surveillance Supervisor  

iPointeast Inc. is looking for driven professionals to join its video surveillance monitoring team as we are rapidly growing. Successful candidates can develop key security surveillance skills and experience.

Why join us?

Significant growth is planned in the coming years. Come start your career now to be trained and developed as a future leader of this young and innovative company. We are one of the few companies in the world focused on providing remote video surveillance security.

Monitoring Supervisor is expected to perform the following:

Operations:

• Communicate in an organized and systematic manner with operators
• Investigate thoroughly to validate operator escalations in terms of suspicion, threat or risk
• Resolve various events based on urgency and customer expectations
• Report events that transpired with accuracy and clarity

Operational Improvement/Excellence:

• Identify improvement areas
• Perform root cause analysis
• Manage an improvement project until fruition

Personnel Management:

• Ensure personnel is performing within the expected standards of monitoring/surveillance
• Identify personnel performance challenges
• Work with personnel to improve/enhance their performance, skillset, and capability

• Candidate must possess at least a Bachelor's degree in any field
• At least 5 year(s) of working experience in the related field and position is required for this position
• BPO Team Lead/ Supervisor/ Manager
• Corporate Security Lead/ Manager
• Experience in Security/ Armed Forces/ Protective Services/ Video Surveillance Monitoring or equivalent is an advantage but not required
• Required language(s): English, Filipino
• Willing to work in Ortigas Center, Pasig City
• Willing to work during evenings, weekends and holidays