Technical Engineer | Cebu  

• Must commit oneself to continuous learning to become expert to all assigned products;
• Accept service or support calls from internal and external customers;
• Conduct Product training to the clients;
• Conduct POC presentation to prospective clients;
• Report directly to the TSC Manager regarding problems and issues affecting the work or responsibilities assigned;
• Responsible for providing solution for in-house technical concerns;
• Monitor all items brought in for repair until it is returned to the customer and ensure that the targeted repair turn-around time is achieved;
• Testing RMA units;
• Update the customer on the status of each item brought it for repair on the specified dates;
• Coordinate with the Internal RMA Coordinator and/or the suppliers for RMA items and ensure that they are replaced according to the set timetable;
• Submit any reports;
• May Conduct Joint Sales Call/Visit to potential clients;
• Maybe Responsible for canvassing the prices of the needed spare parts; and
• Other responsibilities that may be assigned by the TSC Manager.

• Graduate of any Bachelor's/College Degree, Computer Science/Information Technology/ Engineering (Computer/Telecommunication).
• Good interpersonal and customer relation skills;
• Strong written and verbal communication skills;
• Strong Business Acumen, focused and results-oriented;
• Strong Presentation Skills, a winning attitude, and strong work ethic;
• Excellent Teamwork skills, Creative, pro-active, resourceful, self-motivated and independent; and
• Must Uphold CORE values of IMVI (Teamwork, Integrity, Customer Focus and Excellence).

Urgent!