Customer Experience Designer
InnoVantage
- Makati, PhilippinesDela Rosa Street , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-04-09T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Builds a standard set of Aiah Personas to help better understand customers that the entire organization can use
- Uses customer insights to build Personas and Customer Journey Maps
- Designs Aiah CX Design Methodology
- Facilitates Journey Mapping Sessions with cross-functional teams to better understand and solve for issues in the Aiah end-to-end experience
- Manages CX Design Repository, develops the CX Design Toolkit, and designs & Leads CX Design Training
- Manages CX Design Center of Excellence
- Define key customer-benefit metrics and measurement plans to define what success looks like and ensure experiences deliver on the benefits
- Represent the customer, promoting a customer-driven mindset with a relentless focus on solving customer pain points and identifying Moments that Matter
- Collaborate and brainstorm with cross-functional teams to understand, identify, and synthesize complex business requirements and customer needs
Trình độ tối thiểu
- Bachelor's Degree in related field required. Master's Degree in related field is a plus.
- 5+ years experience in related field; at least 2+ years of Customer Experience (CX) or User Experience (UX) required
- Strong organizational, planning, analytical, presentation and communication skills
- Expertise in utilizing customer insights to facilitate customer understanding
- Ability to lead and coordinate cross-functional work groups
- Ability to present solutions and ideas for unique challenges
- Experience in defining a CX/UX Design Strategy or Methodology, including Personas, Customer Journey Maps, and other innovative customer research methods
- Experience in implementing CX in a B2B environment a plus
- Business mindset
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Sales and Marketing
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Kalayaan Building, Dela Rosa Street, Legazpi Village, Makati, Metro Manila, Philippines
- Ngành nghề
- Computer Software / Engineering
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://aiah.ai
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Về InnoVantage
We believe that combining AI and humans will result in high-performing organizations. As such our mission is to empower shared services teams with AI and Automation tools so that they can create positive experiences for their customers while giving them the extra time that they need to improve themselves.