IT Implementation Support
Infomax Systems Solutions and Services Inc.
- Makati, Philippines8F ACE Building, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Support
- Perform problem isolation and analysis and provide a workaround or permanent fix to Clients first level support.
- Escalate unresolved Second Level problem to solution architect, product development team and principal’s technical support.
- Provide 2nd level support by responding and resolving application and system problems referred to us by our customers First Level support. Support is thru email, phone and onsite if necessary.
- Answer technical issues raised by clients IT Managers, CIO on how to optimize usage of Infomax products.
- Conduct installation and verification testing of software products as needed.
- Communicates with Clients regarding Product Support Lifecycles in order not to disrupt operations.
- Conduct regular refresher product training and new product features to Clients
- Perform other job-related task may be assigned from time to time
Implementation
- Install Infomax products as part of a Project Implementation Team
- Customize client solutions based on requirements documents provided by Services/Solutions Architect Team
- Performs assistance during SIT and UAT during solution implementation
- Implement changes and/or updates to client solutions post-implementation
- Provide documentation requirements as part of the Implementation Deliverables.
- Provide input to Professional Services and other enhancement requirements for Migration Services should a client want to migrate to another platform for the product version
- Inform the immediate supervisor and project manager of any issues that may affect the project.
Trình độ tối thiểu
- Bachelor's Degree in Computer Science, IT, or equivalent courses.
- Job Specialization: IT/Computer –Systems & Applications Implementation
- Years of Experience: At least 2-3 Years of working experience in Windows Server OS, Microsoft SQL Server, Active Directory, Web Deployment(Apache Tomcat/IIS), JavaScript, or willingness to learn the following technologies:
- AngularJS
- JSON
- MongoDB
- REST API
- XML
- Enterprise Service Bus
Đặc quyền và lợi ích
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
- Employee Discounts
- Mobile Phone Discount
- Transportation Allowances
- Free Lunch or Snacks
- Performance Bonus
Khác
- Profit Sharing
- Loans
- Travel
Kỹ năng cần thiết
- Angular.js
- JavaScript
- MS SQL Server
- Active Directory
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- 8F ACE Building, Makati, Metro Manila, Philippines
Về Infomax Systems Solutions and Services Inc.
INFOMAX is a wholly owned Filipino company that was incorporated and registered to SEC in February 1998.
Infomax aims to provide world class solutions in the area of Content Integration and Business Intelligence. Our goal is to maximize the IT investments of our clients by providing them with high-value solutions that will improve their business processes and increase their revenue stream.
We aim to be the preferred Partner in their business initiatives.
We enable and empower our employees to render innovative and high quality services to our customers. We will empower our employees with industry skills and product knowledge to become highly respected professionals in their fields.