IT Supervisor | Cebu  

Want to lead the team that's bringing powerful technology and unparalleled customer support to one of the top business in the Philippines? One of the top start-up companies in the country is looking for an IT Supervisor in Cebu to help further establish the organization as a leader in solving key business problems through technology.

You'll be responsible and accountable for the smooth running of corporate computer systems (70%) and retail computer systems (30%) within the limits of requirements, specifications, costs and timelines. Supervise and coordinate the Retail Technology Support team in VisMin area.

Key Functions

• Support technology environment of client's support center (SC) Cebu office.
• Manage IT support services for corporate end users (B.O.S.S.).
• Manage Retail Technology Support Services for retail business clients.
• Lead the Retail Technology Support Services team.
• Manage the escalation of support issues quickly and efficiently based on impact and urgency.
• Liaise with all IT service providers to diagnose issues and ensure they are addressed to client's satisfaction.

Areas of Responsibility

• Personnel Management
• Customer Relationship Management
• Process Documentation
• Vendor Relationship Management
• Management reporting
• IT Security & Risk Management
• IT Asset Management

Skills

• Help Desk management.
• POS systems administration.
• Inventory Management / Supply-chain systems administration.
• Audio and video installation and support.
• Network (LAN/WAN, WiFi) troubleshooting.
• PC troubleshooting.
• CCTV system deployment and administration.
• 3+ years supporting corporate IT environments with 25+ users and 2 office locations.
• 3 years or more supporting technology of the FMCG (Fast Moving Consumer Goods) Industry.
• 2 years or more working for FMCG companies with 50 stores (preferred).

Specialized Knowledge

• Workstation/laptop troubleshooting of the following:
  • Windows
  • Mac
• Installation, configuration, and troubleshooting of the following:
  • POS systems
  • Inventory Management
  • Audio / Video technologies

• Basic network, firewall, access point troubleshooting.

• Printer troubleshooting.

Essential Skills / Abilities

• Communicate clearly and concisely, both oral and writing.
• Strong problem-solving and analytical skills.
• Negotiate and influence.
• Work independently and produce results.
• Work and adapt in a fast-paced environment.
• Desire and aptitude to learn emerging technologies.
• Likes to have fun!