Call Center Supervisor
i-Tech Global Business Solutions Inc- A JG Summit Company
- Cebu City, PhilippinesRobinsons Cybergate Mall, Cebu City, UN, Avenue, Paco, Manila, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- 23.000,00 PHP - 25.000,00 PHP / monthPHP230002500023000MONTH
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Responsibilities include:
- Supervises Customer Service Representatives.
- Ensures that the performance of the department exceeds expectations.
- Assures that statistic reporting and other administrative activities are performed within approved time frames and standards.
- Monitors and evaluate agent's performance based on KPI.
- Resolves customer escalation.
Trình độ tối thiểu
- At least 2-years of working experience as a Team Leader or Contact Center Supervisor is required for this position.
- Candidate must possess at least a Bachelor’s Degree/College Degree, any field.
- Must have used decision-making, organizational and problem-solving skills as a routine part of daily activities.
- Knowledge of general business practices and principles is an advantage.
- Proven leadership skills.
- Amenable to work in Cebu City.
Đặc quyền và lợi ích
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Maternity & Paternity Leave
- Retirement Benefit Plans
- Medical / Health Insurance
- Life Insurance
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Địa chỉ văn phòng
- Robinsons Cybergate Mall, Cebu City, UN, Avenue, Paco, Manila, Cebu City, Central Visayas, Philippines
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
- Trang web
- https://www.itechglobal.com.ph
Về i-Tech Global Business Solutions Inc- A JG Summit Company
i-Tech Global Business Solutions, Inc. (i-Tech GLOBAL) is the business process outsourcing arm of the JG Summit Conglomerate, which provides value-multiplying, customer-interfacing and back-office services in the telecommunications, airline, food, real estate, hotel, retail and banking and finance industries in North America, Australia, New Zealand, Singapore and other Asian countries.