Customer Relationship Manager  

Healthy Options is looking for a Customer Relationship Manager who will be part of our Sales and Marketing Team. She will create and implement a unique Customer Service Strategy, in line with overall business goals.

• Steward of the brand that supports the brand vision at all times
• Sets a clear customer service mission and deploys strategies focused towards that mission that aim to build customer lifetime value and customer loyalty.
• Improves customer service experience, creates engaged customers, and facilitates organic growth per customer segment.
• Maintains customer satisfaction levels by providing problem-solving resources and interacting with customers across all communications touchpoints, ensuring that problems are addressed quickly and efficiently.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.
• Meets customer service financial objectives by forecasting requirements; preparing an annual customer budget; scheduling expenditures; analysing variances; and initiating corrective actions.
• Maximizes customer operational performance by providing customer help desk resources and technical advice; resolving problems; disseminating advisories and warnings.
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analysing results; proposing actionable recommendations; implementing changes.
• Manages and oversees all aspects of the membership program, including the Membership Mobile App.

• NON-SMOKER
• Bachelor’s Degree from a reputable university
• At least 2 to 4 years’ experience in related field
• Experience in market research or loyalty programs is a plus
• Proficient in basic business software applications
• Must be willing to work in Libis, QC.
• Passion – Strong interest and desire to build the brand and the business. Embodies the brand, advocating healthy and sustainable living.
• Grace Under Pressure – Ability to maintain poise and professionalism when dealing with customers and when subject to extreme pressure situations.
• Problem Solver – Willingness to find solutions to customers’ problems. Able to think of quick ways to solve a dilemma with minor supervision.
• Analytical and Detail-Oriented – Able to analyse and interpret data and research findings. Innately curious and highly interested in learning and influencing customer behaviour.
• Time and Task Management – Able to manage multiple tasks and ensure that deadlines are met.
• Good communications and people skills – Ability to communicate in a very professional and succinct manner. Able to build rapport and relate well to people.